Return Policy

Due to provincial regulations, alcohol sales are generally final. We will, however, replace or refund any bottle that arrives damaged or turns out to be faulty.

Damaged or Faulty Bottles

We will replace or refund a bottle that:

• arrives broken, leaking or otherwise damaged;
• is found to be spoiled (corked, oxidized, etc.); or
• is missing from your order, or is not the wine you ordered.

How to Report a Problem

Contact us or call 403-686-1980 within 7 days of delivery or pickup. Include your order number and a photograph of the affected bottle(s). For a spoiled wine, please keep the bottle and what is left in it, as we may ask you to bring it back to the store.

Refunds

Refunds are made to the original method of payment. A card refund usually appears on your statement within 5 to 10 business days, depending on your bank.

Gift Cards

Gift card purchases are non-refundable. The recipient can use the full value at any time.

Event Tickets

Tickets for tastings and events cancelled more than 48 hours before the event are eligible for a full refund. Cancellations made within 48 hours of the event, as well as no-shows, are non-refundable, as wines, food and seating arrangements are finalized in advance. Tickets may be transferred to another guest with prior notice. If we cancel an event, all tickets are refunded in full.

Questions

See also our Shipping Policy and Terms of Service, or get in touch and we'll be glad to help.