Privacy Policy
Your privacy matters to us. This policy explains what information we collect and how we use it.
Last updated: January 1, 2026
1. Introduction
Richmond Hill Wines ("we", "us", or "our") operates the richmondhillwines.com website and the in-store and online services offered through it. This Privacy Policy describes how we collect, use, and share your personal information when you visit our store, browse our website, or make a purchase with us.
We are committed to handling your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services:
- Account information: name, email address, phone number, date of birth (for age verification), and shipping address.
- Order information: products purchased, billing details, and delivery preferences.
- Payment information: we do not store full credit card numbers. Payments are processed by our PCI-compliant payment processor (Stripe).
- Usage information: pages visited, search queries, and interactions with our AI sommelier, collected via cookies and similar technologies.
- Device information: IP address, browser type, and operating system.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including age verification at delivery.
- Communicate with you about your orders, account, and customer service inquiries.
- Personalize your shopping experience and provide AI-powered wine recommendations.
- Send marketing communications, where you have opted in. You can unsubscribe at any time.
- Improve our website, services, and product selection.
- Detect and prevent fraud, and comply with our legal obligations.
4. Age Verification
You must be at least 18 years of age (the legal drinking age in Alberta) to purchase alcohol from us. We collect your date of birth at registration and may require government-issued identification at the time of delivery. We do not knowingly collect personal information from anyone under the age of 18.
5. Sharing Your Information
We share your information only as needed to operate our business:
- Service providers who help us run our store (payment processing, shipping, email delivery, analytics).
- Legal authorities when required by law or to protect our rights.
- Business transfers in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information.
6. Cookies
We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our site is used. You can disable cookies in your browser settings, but parts of the site may not function correctly.
7. Data Security
We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), restricted access to personal data, and tokenized payment processing. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your account and personal data, subject to legal record-keeping requirements.
- Withdraw your consent to marketing communications.
To exercise any of these rights, contact us at the email below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Richmond Hill Wines
- 108-3715 51st Street SW
- Calgary, Alberta T3E6V2
- Phone: 403-686-1980